ETC Staff

Alicia has oversight of ACA compliance interpretations and manages the ETC Web-Based system to ensure ACA compliance and that the evolutions of ACA rules/regulations are implemented within ETC. Alicia is responsible for the ETC System’s calculations, interpretations, and recommendations.  Alicia graduated from the University of Texas School of Law (Austin) in 1996 and spent thirteen (13) years litigating employer, insurance, and commercial disputes.  In 2010, Alicia left her commercial litigation practice to focus her efforts on general employer compliance.  While no longer in the courtroom, Alicia has continued her legal practice in defending employers in Governmental audits including Wage and Overtime, Health & Welfare Benefits and I-9s.  Alicia also maintains her Texas General Lines Insurance license, has achieved her Certified Health Care Specialist designation, and is certified as a Patient Protection and Affordable Care Act Professional.   As part of her consulting practice, Alicia is retained on a regular basis by clients to advise on the intricacies of the Affordable Care Act and by clients who need to come into compliance with the law and surrounding regulations.

Elizabeth joined the ETC Companies in August of 2016 and has spent an inordinate amount of time analyzing the political aspects of ACA as well as other Health & Wellness issues and in educating clients with respect to these issues.  Elizabeth serves as a Compliance Consultant for ETC and provides practical guidance and assistance to ETC clients regarding compliance and all employee benefit-related matters including PPACA, ERISA, IRC, COBRA, FMLA, HIPAA, and other laws and regulations impacting the administration of employer-sponsored group health plans. Prior to joining ETC, Elizabeth served as the Compliance Officer for the Employee Benefits practice of Frost Insurance, where she led the employee benefits compliance practice. Elizabeth also worked as a Senior Legislative Analyst for Xerox Corporation and coordinated the implementation of various projects emanating from the Affordable Care Act and other complex legislative changes.  Elizabeth is licensed to practice law in Texas, received a Juris Doctor (J.D.) Degree from The University of Mississippi School of Law and a bachelor’s degree (B.B.A.) in Economics and Marketing from The University of Mississippi.

Maricia joined the ETC compliance team in March of 2015. She has a Bachelor’s in Health Administration from Texas State University and 15+ years of practical, operational HR experience. Maricia’s hands-on HR experience includes having worked in HR at the fast-growing energy leader and Fortune 100 company Tesoro Companies, Inc. where she created and managed their College Recruitment and Internship Program as well as a premier international grain bin and grain handling manufacturer in the mid-west.  Skilled in statutory requirements and HR compliance obligations set out for employers, Maricia provides daily consultation and strategic guidance to the clients regarding complex HR matters – from HR policies and documentation to managing the complexities associated with the interplay of various employer requirements when it comes to FMLA, ADA, Workers’ Compensation and State Leave requirements to providing ERISA wrap compliance. She oversees the provision of customized support to not only small mom & pop, local establishments but also large, multi-state employers when it comes to outsourced.

Teresa came to us from USAA and is a Licensed P&C Insurance Professional specializing in survivor relations and service. Prior to USAA, Teresa spent 7 years employed with the State of California where she started as one of the first 300 hires for the CA version of the ACA (Covered California) in 2013. However, most of her time 2015-2020 was spent conducting administrative duties for the Department of Corrections and Rehabilitation on the Medical side. Prior to State service, she was a San Joaquin County Eligibility Worker, and determined government benefits and assistance for those in need at the Human Services Agency from 2006-2012. Teresa brings many different skills and attributes to the workplace ranging from detail orientation, government compliance, and sales, to being a specialist in customer service. When Teresa is not working, she enjoys road trips with her family, and going to the beach as much as possible. Teresa is a bit of a jokester and aims to make others laugh and smile, she tries to lift others and always support her family and peers.

Matt joined ETC in 2014 as the first compliance consultant to advise clients on ETC services outside of the founding partners. Matt’s understanding of IRS Indicator Codes allows him to work with client’s not only during client implementation but throughout the year to completion.  As ETC has experienced growth, Matt had a hand in designing and streamlining the implementation processes, templates, and agreements to expedite and improve the client implementation timelines.  Matt understands compliance and how it must be integrated differently depending upon the industry and client specific needs. Before joining ETC, Matt worked in sales and business development for business-to-business service companies.  Matt received his bachelor’s degree in Public Administration from Texas State University.

Kelly joined ETC in 2016 as the Texas School liaison. She has evolved into the Team Lead that works directly with all Texas based Independent School Districts.  Kelly knows TRS and its intricacies as well as how ACA impacts the school universe with both full-time and substitute teachers.  Kelly has her General Lines license as well as serving as a Texas Notary Public.  Kelly has four grown boys that continue to play ice hockey and she still loves to watch them tear up the ice. The apple of her eye is her granddaughter that keeps her busy with school activities.  Kelly makes it a personal mission to know and understand the key contacts in each school district so ETC can aid in all areas of ACA.

Mark T. Miller is a Dallas, Texas native with 30 years of experience in direct sales, specifically to Health and Welfare Benefit plans, ACA Compliance, Dependent Eligibility Verification Audits, Nondiscrimination Compliance, POP/5500 Plan Documents, 401k / 403b plans, Benefits Enrollment Services Health Insurance, Dental-Vision, Short-Term Disability Insurance / Long-Term Disability Insurance, SaaS Software, and Business solutions. Mark holds a Group One Life and Health & Property & Casualty License in the state of Texas. Mark started his technology career in 2015, specializing in ERISA compliance products and services, and continues to stay on top of all changes that can negatively affect employers of all sizes

Sheila Roan has been with the ETC family since 2020. Before that, she spent ten years as a senior sales support/team leader in selling casino and financial products to the commercial casino industry, which built an ideal foundation for her work as a Business Analyst.  She uses her positive energy and collaborative style when working with her teammates and clients alike. She provides quantitative and qualitative analysis of data to be used in the ACA reporting. She continues to use her strong product skill set alongside her background to provide excellent customer service to client companies as well as the in-house ETC team. Sheila holds a BS in Business Administration from the University of Texas at San Antonio.

Katie joined the ETC team in the spring of 2016 as an IT administrative assistant. In the years since, Katie has become a Senior Data Analyst that reviews and analyzes client files; identifies and interprets data patterns; builds processors to match these files; and gets the data processed into our system. She uses her skills in the Microsoft family of products, VBA, and Java to remove the need for manual manipulation before processing. Katie’s curiosity, eagerness to learn, and “out of the box” thinking helps her to efficiently and accurately handle and navigate the data we receive, as well as identifying opportunities for process improvement. 

Kendra has used her 30+ years of experience in the management of IT departments to manage all platforms for ETC. Her expertise as a Database Administrator has been paramount in improving ETC’s proprietary system.  Kendra has certified numerous organizations for HIPAA/HITECH compliance and brought levels of security to the internal operational platforms.  She strengthens the ETC operational team by ensuring the stable operation and performance of all computer systems and networks continually optimizes the network and system performance. Kendra and her team are responsible for AIR XML oversight and IRS filings.  Kendra is alumni of the University of Houston.

Greg joined the ETC Team in July 2018 as a System Developer. Before ETC Greg worked with many different development projects, from a Watson Research Lab project for a well-known insurance name to working with physicists and scientists pushing the bounds of practical radioactive particle detection. Along the way, there were also projects involving Defense Contractor missile tracking and credit card processing utilizing client server architecture. All of this has Greg to his welcomed ideas and advice in developing systems at ETC.

Darlene joined the ETC Companies in September 2018, just in time to take the systems to a much “prettier” level.  Darlene has 30+ years in IT as a Business and System Analyst/Developer/Project Expert.  She’s worked in retail, manufacturing, aerospace, medical and public sector industries. In 2016 she received the Public Technology Institute award for creating a hardware inventory system replacement.

 She wrote numerous data cleansing processes for various organizations and uses this same knowledge to assist in the development of internal ETC tools to ensure accuracy and efficiency for the service team. Darlene develops well into the “weeds” to find areas of excess time and write protocols and tools to have ETC deliver more efficient information to clients.  Darlene’s core focus for ETC is automating as many processes and touchpoints as possible for the end-user to eliminate wasted time spent.

In her personal life, she has a passion for art, photography, animals and helping people.

Jeremy joined ETC in 2020 as a software developer focused on ETC’s PHP software solutions. Jeremy has a Bachelor of Science in Computer Information Systems with 10+ years of experience. Jeremy is the lead ETC developer on our V2 portal where the focus is the client user experience as well as securing the PII of all client information. Jeremy adds a simple philosophy to his work as in his personal life.  Be humble, forgive quickly, and make memories.  Make each day count.  Jeremy brings that mentality into his work by producing results that are meaningful to clients.

Rhonny joined ETC in 2014 as marketing and bookkeeping lead.  She has evolved into the Director of Accounting running 5 companies Accounting software.  She is instrumental in the development of efficient, organized, and accurate systems to make the process seamless for clients.  Beyond crunching numbers, Rhonny is instrumental in the creative element of all electronic campaigns and marketing pieces.  She is also lead to the ETC Client Relationship tool.  Rhonny is a graduate of the University of North Texas with a degree in Kinesiology and a minor in dance.

Shelley joined ETC in 2014. She brings to the ETC team over 25 years of experience in sales, public relations, and marketing. Shelley uses her strength in communication skills both inside and outside The ETC Companies. Shelley’s venture in government contract compliance, before ETC, is the experience that supports her work for The ETC Companies. She places high value on customer service, attention to detail, project coordination and building relationships. Working with employer clients to implement ETC’s myriad compliance services fuels Shelley’s passion to educate and strengthen our client’s knowledge base on how to embrace the guidelines.  As of April 2023, Shelley has the privilege to share ETC LOLA. Adding to Shelley’s service circle by introducing employers to the value in employees “emotional savings accounts.” ETC LOLA serves to provide guidance to individuals and employers/employees navigating through difficult moments in their families or their own lives.